Effective Date: 12/30/2024

Welcome to PuzzleDesire!

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, www.puzzledesire.com, in compliance with the General Data Protection Regulation (GDPR).

1. Who We Are

PuzzleDesire operates the website www.puzzledesire.com and is committed to protecting your personal data. If you have any questions or concerns about this policy, you can contact us at puzzledesirees@gmail.com.

2. Personal Data We Collect

We collect the following categories of personal data:

  • Contact Information: Your name, email address, phone number, and shipping address.
  • Account Data: Username, password, and other registration details.
  • Transaction Data: Payment information, order history, and billing details.
  • Technical Data: IP address, browser type, and device information (via cookies and analytics tools).
  • Communication Data: Messages or feedback you send to us via forms or email.

We do not collect sensitive personal data unless explicitly required and consented to.

3. Why We Collect Your Data

We collect the following categories of personal data:

  • To process and fulfill your orders.
  • To provide customer support and respond to your inquiries.
  • To send updates about our products, promotions, or policies (only with your explicit consent).
  • To improve our website and services through analytics.

We do not collect sensitive personal data unless explicitly required and consented to.

4. Legal Basis for Processing

We process your data under the following legal bases:

5. Data Sharing and Transfers

Your personal data may be shared with:

  • Service Providers: Payment processors, delivery services, and IT support.
  • Business Partners: Only with your explicit consent for marketing or collaboration purposes.

We do not sell your personal data to third parties. If data is transferred outside the EU/EEA, we ensure compliance with GDPR through appropriate safeguards, such as Standard Contractual Clauses.

6. Retention of Your Data

We store your personal data only as long as necessary for the purposes stated in this policy or as required by law. For example:

  • Transactional data is retained for 7 years for tax purposes.
  • Marketing data is retained until you withdraw consent.

Once the retention period expires, your data is securely deleted or anonymized.

7. Your Rights Under GDPR

You have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit the processing of your data.
  • Portability: Receive your data in a portable format.
  • Objection: Object to data processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Revoke your consent at any time for specific processing activities.

To exercise these rights, please contact us at puzzledesirees@gmail.com.

We will respond within one month of receiving your request.

8. Cookies and Tracking

Our website uses cookies to:

  • Enhance your browsing experience.
  • Collect technical data for website performance analysis.
  • Enable specific website functionalities (e.g., remembering your login).

For more information, please see our Cookie Policy. You can manage cookie preferences through your browser settings.

9. Security of Your Data

We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Despite our efforts, no online system is completely secure, and we encourage you to take precautions, such as using strong passwords.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available at www.puzzledesire.com/privacy-policy.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us at: puzzledesirees@gmail.com

We are committed to resolving your concerns and ensuring the protection of your data.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Thank you for trusting PuzzleDesire!